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How do I book a flight online?

To book a flight online, start on the home page and click the "Flights" button located in the middle of the search area. Fill in all the fields with a yellow background. The white fields are optional.

What ticket delivery options are available?

• Tickets will be delivered to you based upon your own request.

• Tickets can be picked up at the airport counter or at our company

• For travelers booking e-tickets, check in at the airport counter by showing valid identification or passport.

What is the difference between full fare and discounted fare?

Full fare and discounted fare can be applied under different conditions. The policy varies among airlines. Details are shown during the booking process.

What is the difference between paper tickets and E-tickets?

• Paper tickets will be delivered to the address you provide or can be picked up at various Chinahotel cites or airport counters.

• For travelers booking e-tickets, check in at the airport counter by showing valid identification or a passport.

What is the ticket modification rule?

Tickets cannot be modified online after being issued. Please contact Chinahotel to change your ticket. Normally, airlines do not charge any fees for changes made within the same class. To upgrade your ticket, there is usually a price difference that must be paid.

What is the ticket refund rule?

There is no charge for canceling tickets that have not yet been issued (except for group tickets with prepaid deposit). For tickets that have already been issued, a cancellation fee might apply (this depends on the policy of the airline).

What is the ticket endorsement rule?

Only passengers purchasing full fare are allowed to transfer between airlines. Airlines involved must also agree to this transfer.

How do I know my reservation has been confirmed?

• We will send you a confirmation email once your reservation has been submitted and received.

• If you provide a Chinese mobile phone number, you will also receive a text message confirming your reservation.