Hotel reservations
1.How do I book a hotel online?
2.What is the deadline for canceling or changing my hotel reservation?
3.What is the difference between "service apartment" and "resort"?
4.What does the "Breakfast" column mean?
5.What should I do if I have special request on rooms?
6.Why do I need to input the estimated arrival time?
How do I book a hotel online?
To book a hotel online, start from the home page and click the "Hotels" tab in the left top search area. Fill in the options with yellow backgrounds. The white blanks are optional.
How do I change or cancel my hotel reservation?
• Click on the "My Trip" tab in the upper right of our home page. Log in and access to "My hotels" to see your reservation list.
To change your reservation, click the "Modify" button and follow the directions to select and reserve a new hotel.
To completely cancel your reservation, click the "Cancel" button.
• Any cancellation or change to the hotel reservation must be made before deadline. After the deadline you cannot change or cancel your reservation online. Please contact us by phone at 86-21-34064888 or 400-820-6666 (in China). Any cancellation or change is subject to applicable penalties if your cancellation or change request is made after the deadline.
What is the deadline for canceling or changing my hotel reservation?
• Prepaid orders or orders with Credit Card Guarantee need to be cancelled or changed within the deadline, or Chinahotel will have to deduct some or all of the room fee from you. Normally the deadline is at 6pm of the day you check in, but the time of different hotels varies. So during your booking, you will be noted for the specific deadline.
• We suggest you make reservations 1 or 2 days in advance during off-season and more days (at most half a month) in advance during peak season.
What is the difference between "service apartment" and "resort"?
A service apartment is a type of furnished, self-contained apartment designed for short-term stays, which provides amenities for daily use.
A resort is a hotel located in a resort area with many recreation facilities, such as golfing, skiing, etc.
What does the "Breakfast" column mean?
• A room with a breakfast icon means it offers free breakfast for one or two guests.
• You have to pay for breakfast when there is N/A in the "Breakfast" column.
What should I do if I have special request on rooms?
Any special requests can be written in the "Add. request" area on the "Contact information" page. We will deliver your request to the hotel.
Why do I need to input the estimated arrival time?
Your estimated arrival time allows the hotel to arrange your room more flexibly. Checking in before noon may result in additional fee.
What should I do if I check out in advance?
If you need to check out in advance, please inform Chinahotel one working day before you leave the hotel. If you fail to inform us or have an emergency, please provide your receipt of the hotel and Chinahotel will refund remaining room fees. Otherwise the fees cannot be refunded.